Welcome to our FAQ page! At Deals Christmas Decor Store, we’re dedicated to making your holiday decorating experience as magical and stress-free as possible. Below you’ll find answers to our most commonly asked questions about our products, delivery, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].

Products & Ordering

What types of Christmas decorations do you offer?
We specialise in a wide range of festive decorations to make your holiday season magical. Our collection includes Christmas baubles, tree decorations, lights, garlands, inflatables, projectors, tree toppers, skirts, and much more. We also offer artificial flowers and plants, bedding sets, and decorative bottles, vases & jars for your year-round home decor needs.
Are your Christmas decorations suitable for outdoor use?
Many of our decorations are designed for both indoor and outdoor use, particularly our lights, inflatables, and projectors. Please check individual product descriptions for specific usage recommendations to ensure you select the perfect items for your decorating needs.

Payment Options

What payment methods do you accept?
We accept various secure payment methods including Visa, MasterCard, JCB, and PayPal. All transactions are encrypted and secure, ensuring your payment information is protected.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your personal and payment information. You can shop with confidence knowing your data is safe with us.

Delivery & Shipping

Where do you deliver?
We ship our festive decorations worldwide! However, due to logistical constraints, we’re unable to deliver to some remote areas and parts of Asia. During checkout, you’ll be able to confirm if we can deliver to your location.
What are your shipping options and costs?
We offer two convenient shipping methods:
– Standard Shipping: For a flat fee of £12.95, we use reliable carriers like DHL or FedEx with delivery typically within 10-15 days after dispatch.
– Free Shipping: For orders over £50, we provide free shipping via EMS with delivery within 15-25 days after dispatch.
How long will it take to receive my order?
After placing your order, please allow 1-2 business days for processing. Once dispatched, delivery times are:
– Standard Shipping: 10-15 days
– Free Shipping: 15-25 days
During peak holiday seasons (November and December), please allow slight additional processing time due to high demand. We recommend ordering early to ensure timely delivery!
Can I track my order?
Yes! Once your order is shipped, we’ll send you an email with a tracking number and a link to monitor your package’s journey. This way, you can anticipate its arrival and plan your decorating festivities accordingly.

Returns & Refunds

What is your return policy?
We want you to be completely happy with your purchase. If for any reason you’re not satisfied, you may return most items within 15 days of receipt for a refund or exchange. Items must be in original condition with all packaging intact. Please contact our customer service team at [email protected] to initiate a return.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Account & Technical Support

Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience for future purchases.
I forgot my password. How can I reset it?
Simply click on the “Forgot Password” link on the login page, and we’ll send instructions to your email address on how to reset your password.

We hope this FAQ has answered your questions! If you need further assistance, our customer service team is always happy to help bring more Christmas joy to your home. Contact us at [email protected], and we’ll respond as quickly as possible.

From our family to yours, we wish you a season filled with light, laughter, and magical moments!

The Deals Christmas Decor Store Team