At Deals Christmas Decor Store, we want you to be completely delighted with your festive purchases. We understand that sometimes an item may not be quite right, and we aim to make the returns process as magical and stress-free as your holiday decorating should be.

Our Returns & Exchanges Promise

We gladly accept returns and exchanges for most unused and unopened items within 15 days of you receiving your order. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, with all tags attached.

Please Note: Due to the nature of seasonal goods and for hygiene reasons, we cannot accept returns or exchanges on the following product categories:
  • Christmas baubles (if opened from their original sealed packaging)
  • Bed sets & Bedding (if the packaging seal is broken)
  • Bottles, vases & jars (if used or washed)
  • Christmas tree skirts (if used)
  • All Christmas decorations that are personalised or made-to-order.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Us: Within 15 days of receipt, please email our customer care team at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: We will email you within 2 business days with a Returns Authorisation Number and the shipping address for your return.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, include your Returns Authorisation Number inside the package, and ship it to the address we provide. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
  4. Processing: Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund or exchange.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item arrived damaged or was incorrect due to an error on our part. The original shipping cost is non-refundable.

Refund Timelines and Methods

Upon approval, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.

Please note:

  • Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Depending on your card issuer’s policies, it may take additional time for the refund to appear on your statement.

Exchanges

To exchange an item for a different size or product, please follow the standard returns process. Once your return is received and inspected, we will process the shipment of your new item. You will be responsible for the shipping costs for sending the new item to you.

Return Request Email Template

To help you get started, feel free to use the template below when contacting us.

Subject: Return Request – Order #[Your Order Number] Dear Deals Christmas Decor Store Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name(s): [Name of the product(s) you wish to return] Reason for Return: [e.g., incorrect item, damaged upon arrival, change of mind] Please provide me with a Returns Authorisation Number and further instructions. Thank you, [Your Full Name] [Your Email Address associated with the order]

Contact Us

If you have any questions about our returns policy, please don’t hesitate to reach out. We’re here to help make your experience jolly and bright!

Email: [email protected]
Address: 74 Brown St, Salisbury, GB SP8B 4UW